WHO TRUSTS YOU?
In the previous blog on TRUST we looked at the cost to business of lack of trust and drilled trust down to a more personal and individual level.
In Stephen R Covey’s book, The Speed of Trust he uses a simple model to show the relationship between trust, cost and the speed at which things are done.
↓ Trust = ↑ Cost + ↓ Speed
↑ Trust = ↓ Cost + ↑ Speed
Covey’s book is worth reading.
How do you build trust at a personal as well as at a leadership or managerial level so that you get quality results at the lowest cost and in the shortest time?
How do leaders lead and managers manage with integrity?
In essence your trust worthiness is not only a product of your character but also about your credibility for achieving results, your capability and competence, your motives and behaviours. And you can learn how to do this.
EVERYTHING STARTS FROM WITHIN
Everything starts from within – start with you and behave in a way that grows trust.
You cannot preach, lament or moan at others not having the same values and principles as yourself if you don’t live them. This doesn’t men being a paragon of virtue or never making a mistake or never doing anything wrong – it takes humility to admit you are wrong, accept responsibility, do something about it and move on.
Here are 5 really quick ways to lose trust with those who work with you Followed by 10 behaviours that build trust. The choice is yours.
5 TRUST BUSTERS
1. Act and speak inconsistently. This is great way to cause confusion and uncertainty in others – they will never know where they stand with you or whether you mean what you say.
2. Look out for number 1 – A brilliant strategy for alienating others, espe-cially in a team environment. You’ll quickly cause division and bring out self interest in others – everything will slow down and you’ll have lots of losers.
3. Be secretive – Withhold information and keep everybody in the dark. You’ll find you’ll be indispensable – everything has to be funneled through you and you can spend all the hours you want closely supervising and checking up on others. Rumours will abound and the grape vine will go viral.
4. Lie and deceive and tell half-truths. This is a sure fire way to break bonds between people and encourage disloyalty. You can manipulate people, distort facts and spin the truth to suits your point of view.
5. Be Disloyal – have little or no respect or concern for others – break commitments and violate promises – blame others – refuse to take responsibility – speak about people behind their backs – take the credit for yourself. But who amongst us would prefer to work in a company where the leadership were like that?
10 TRUST ENABLERS
1. Walk your Talk – especially when things get tough and these values or principles are tested.
2. Act in the best interests of everyone – work with people in a spirit of win:win.
3. Do what you believe is right rather than with being right.
4. Talk straight – be honest – let people know where you stand.
5. Treat everyone with respect – show kindness and appreciation in little things – they mean a lot.
6. Show loyalty – give credit to others – don’t bad mouth others behind their backs.
7. Confront issues early before they become larger problems – don’t bury your head in the sand or walk away.
8. Hold yourself accountable first and take responsibility for both good and bad results.
9. Listen before you speak – seek first to understand and then be understood.
10. Keep your promises – do what you say you are going to do.
Speak to us Conrad or Suzanne Potts about our Trust programmes which have the potential of transforming business results, profitability and personal satisfaction.
Contact us at www.teamskills.co.uk or telephone +44 (0)1903 778977
