9 ways to manage your difficult boss “Life at work is just impossible. My boss is the most difficult manager I’ve ever met! This clown thinks that his only important function is to criticise”. In all likelihood, most of us have had similar thoughts. Some managers do project “compulsive, counter-productive, or just plain odd” behaviours…. Read more
How many to change a light bulb?
We all know the answer to the spurious question: how many psychologists does it take to change a light bulb? We all know the answer is none: they have to want to change! Psychologists are not the only ones for whom this is true – it is so for all of us. As a manger… Read more
Self Preservation or Cherishing others?
Self Preservation or Cherishing others? There are many models of how assertiveness works. Until I began To grapple with the concept of win:win , I always found myself in something of a moral dilemma in balancing the concepts of assertion with the notion of caring for others. Indeed, often the common image of assertion is… Read more
Difficult Conversations
Difficult Conversations Difficult conversations can be tough for all of us – in fact difficult situations are tough. Period. Some of us spend our lives from facing up to them, preferring to walk on by, not get upset and then face the consequences. Others charge at the difficult conversations like a bull in a china… Read more
20 Cage rattling facts about communication
If you are interested and/or involved in communicating with others and want to have the greatest impact you can, you might want to take on board some of what I think are some interesting thoughts about communication. (Phew, that was a very long sentence!) The average person spends approximately 70% of their time communicating with… Read more
A Case for Rapport
A Case for Rapport When communicating it is absolutely necessary before you do anything else to establish rapport. Rapport is the same as the foundation of a house – without it everything will collapse. ASSUMPTIONS : Each person is an individual. There are no two people alike. No two people understand the… Read more
A Better Way
The following abridged article is taken from our book, Entitled to Respect . The article in the book identifies how to negotiate effectively in everyday interactions, build long term relationships and achieve results that last. The concept of win:win is central to Assertion, influence and best practice in negotiation i.e. balancing our rights and needs… Read more
Beliefs and your potential
Beliefs and Your potential The following abridged article is taken from our book, Entitled to Respect . The article in the book covers how to change and modify those ‘beliefs’ that do not support us, whilst replacing them with beliefs that enhance and encourage our growth, development and success. Frequently people come on our trainings… Read more
Are you Right?
Are You Right? The following abridged article is taken from our book, Entitled to Respect and seems very topical at the moment. Throughout the world and particularly in the Middle East people are claiming rights they have been denied over a period of many years. The Egyptian people’s struggle to have their rights accepted is,… Read more
The things we say to ourselves
The things we say to ourselves “I have seen the enemy and it is within” Rosou The following abridged article is taken from our book, Entitled to Respect. The myriad discussions we have with ourselves has an enormous impact on whether we believe things to be possible or not. We can manage our feelings and… Read more