The responsibility for making sales calls to customers and potential customers falls on both internal and external sales staff and customer service personnel. Few know how to turn objections and complaints into sales opportunities.
As well as developing professional sales techniques the programme enhances the motivation and enthusiasm of all those associated with increasing sales and profitability over the telephone.
The programme run across West Sussex and further afield will give you tips and pragmatic ideas on:
- Making appointments
- Handling objections
- Dealing with customer complaints
- Making ‘cold calls’ and taking repeat orders
- Closing the sale
Making appointments, dealing with customer complaints, making ‘cold calls’ and taking repeat orders are all key aspects of the programme.
We can run an in-company Telephone Sales Training tailored to your specific needs wherever you are in the UK.
For a timetable and further programme details contact us now:
Conrad or Suzanne Potts tel: 44 (0)7734 993260 or 44 (0)7734 993261 or click here to fill in a contact form
You can also email us direct sales@teamskills.co.uk