Confident & Effective Communication – Online training (session 1 of 2)

Session One– ‘Influencing your behaviour’

Currently we are not working face to face and relying on virtual technology. Therefore, it is even more important to be clear, concise, and cooperative in our communication to reduce misunderstandings, confusion and build commitment.

We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.

Course Aim

This two-part programme develops core communication skills in the varied ways required of us at work and to have the skill and flexibility to achieve solutions that are long lasting and genuinely mutually to everyone.

Course Objectives

At the end of Session One you will be able to:

• Clearly communicate your views, ideas and legitimate wants and needs
• Communicate more effectively in virtual one to one and group meetings
• Develop an assertive mind-set

Content

• Review of pre-course reading
• The Rights & Responsibilities of Assertiveness
• Communicating our views effectively
• Verbal tips and tools
• Action plans to prepare for Part Two

Session Two – ‘Influencing others behaviour’

Course Objectives

At the end of Session Two you will be able to:

• Cope calmly with opposing views and steer discussions towards win: win
• Say ‘no’ when it is appropriate
• Get commitment from others to follow through on tasks

Content

• Five ways to get to win: win
• One – Decide your limits – what do you really want?
• Two – Understand what others need
• Three – Get agreement from others to your needs
• Four – Get creative in finding a solution – ‘what if?’
• Five – Say No – to ensure no lose: lose
• Action plans

Pre course reading will be emailed in advance

For further information please contact us:

Conrad or Suzanne Potts tel: 44 (0)7734 993260 or 44 (0)7734 993261 or click here to fill in a contact form

You can also email us direct sales@teamskills.co.uk