Assertiveness at Work

Course Overview: Assertiveness at Work (1-Day Training Programme)

Course Objective

This training programme provides participants with the confidence and practical tools to communicate more effectively, set boundaries, and navigate conflicts with respect and clarity. By fostering assertive communication, participants will build stronger relationships, improve workplace interactions, and enhance their overall sense of empowerment.

Target Audience

• Team leaders and managers who want to assert themselves effectively
• Individuals who struggle with saying “no” or managing conflicts
• Anyone seeking to boost confidence in social or workplace interactions

Learning Outcomes

By the end of the training, participants will be able to:

• Understand the difference between assertiveness, aggressiveness, and submissiveness
• Communicate assertively in personal and professional interactions.
• Set clear boundaries while maintaining positive relationships.
• Say “no” confidently without feeling guilty.
• Handle criticism and conflicts constructively.
• Manage emotions and respond calmly in difficult situations.
• Assertively express opinions, ideas, and feedback in a respectful manner.

Course Content

• What Assertiveness is and isn’t
• Building Self-Confidence and an Assertive Mindset
• Non-verbal techniques for Assertive Communication
• Setting Boundaries and Saying “No”
• Managing Conflict with Assertive tools
• Verbal techniques for Assertiveness in the Workplace

Training Methodology

The course uses a combination of interactive discussions, group exercises, role-playing scenarios, and self-reflection activities. Participants will practice assertive communication techniques in a supportive environment and receive feedback on how to enhance their assertiveness skills in real-life situations.

Training Materials

• Participant handbook with key assertiveness strategies and exercises
• Templates for assertive communication and boundary-setting

Certification

Participants will receive a certificate of completion upon successfully participating in the programme.