Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer...
- January 10, 2014
All behaviour is a form of communication Any form of aggression can be disturbing but it is normally the case...
- April 10, 2013
Assertiveness training – GIVING CRITICISM ASSERTIVELY GIVING CRITICISM BADLY INCREASES THE CHANCE of POOR PERFORMANCE CONTINUING Giving criticism about unsatisfactory aspects...
- February 21, 2012
Self Preservation or Cherishing others? There are many models of how assertiveness works. Until I began To grapple with the...
- October 4, 2011