Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer...
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January 10, 2014
Daily we negotiate our way through life, with family, friends and work colleagues. Our needs and wants are rarely identical...
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January 8, 2014
The Danger of Mixed Messages! Have you ever said anything to somebody that was misinterpreted or misunderstood? For example has...
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January 4, 2014
All behaviour is a form of communication Any form of aggression can be disturbing but it is normally the case...
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April 10, 2013
1. Have a clear sense of purpose of who you are and how you want to be in your life....
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March 21, 2013
How to be Assertive Probably the most often asked question we are asked as trainers and coach is, how can...
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March 13, 2013
WHO TRUSTS YOU? In the previous blog on TRUST we looked at the cost to business of lack of trust...
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February 11, 2013
What value do organizations place on trust with customers and employees? How much are they and you willing to pay...
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January 31, 2013
In the last article we saw how communication was vital and core to functioning as a manager/leader; the important of...
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January 21, 2013
To anyone new to a managerial or team leadership position how to deal with and get the best out of...
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January 11, 2013