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It is a long established fact that a reader will be distracted by the readable content of a page when...
  • January 10, 2014
For some ‘Senior Management‘ is up there on the twelfth floor in the clouds, resident in an Ivory Tower and...
  • January 10, 2014
“At the end of the 20 minutes I felt exhilarated and a touch relieved to have made a presentation I...
  • January 10, 2014
Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer...
  • January 10, 2014
Daily we negotiate our way through life, with family, friends and work colleagues. Our needs and wants are rarely identical...
  • January 10, 2014
The Danger of Mixed Messages! Have you ever said anything to somebody that was misinterpreted or misunderstood? For example has...
  • January 10, 2014
All behaviour is a form of communication Any form of aggression can be disturbing but it is normally the case...
  • January 10, 2014
1. Have a clear sense of purpose of who you are and how you want to be in your life....
  • January 10, 2014
How to be Assertive Probably the most often asked question we are asked as trainers and coach is, how can...
  • January 10, 2014
WHO TRUSTS YOU? In the previous blog on TRUST we looked at the cost to business of lack of trust...
  • January 10, 2014