Communication Skills

Course Overview: Communication Skills (1-Day Training Programme)

Course Objective

This programme provides participants with the practical tools and techniques to communicate more clearly, confidently, and effectively. By improving verbal, non-verbal, and written communication skills, participants will enhance their ability to connect with others, resolve conflicts, and build stronger relationships both at work and in personal life.

Target Audience

• Team leaders, managers, and supervisors looking to improve workplace communication
• Individuals wanting to develop stronger interpersonal relationships

Learning Outcomes

By the end of the training, participants will be able to:

• Understand and apply the key elements of effective communication.
• Communicate clearly and confidently in various situations.
• Adapt their communication style to different audiences and contexts.
• Improve active listening and give constructive feedback.
• Use body language and non-verbal cues to enhance communication.
• Manage difficult conversations and resolve conflicts tactfully.
• Strengthen relationships through better interpersonal communication.

Course Outline

• Fundamentals of Communication
• Verbal and Non-Verbal Communication
• Active Listening and Feedback
• Adapting Communication to Different Audiences
• Managing Difficult Conversations
• Written Communication Skills
• Building Strong Interpersonal Relationships

Training Methodology

The programme is interactive, using a mix of presentations, group discussions, role-playing exercises, case studies, and self-assessment tools. Participants will practice communication techniques in realistic scenarios and receive feedback on how to improve their communication style.

Training Materials

• Participant handbook with key concepts and communication templates
• Self-assessment tools for communication styles and listening skills

Certification

Participants will receive a certificate of completion upon successfully participating in the programme.