Emotional Intelligence

Course Overview: Emotional Intelligence (1-Day Training Programme)

Course Objective

This programme offers participants an understanding of how to effectively manage their emotions and those of others. By applying emotional intelligence in everyday situations, participants will become more effective communicators, problem solvers, and leaders, ultimately fostering a more harmonious and productive work environment.

Participants will gain practical tools to enhance emotional awareness, improve communication, and manage stress, conflict, and team dynamics.

Target Audience

• Managers, supervisors, and team leaders
• Employees seeking to improve interpersonal and leadership skills

Learning Outcomes

By the end of the training, participants will be able to:

• Understand the key components of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and social skills).
• Increase self-awareness and manage their own emotions more effectively.
• Improve empathy and understanding of others’ emotions.
• Use emotional intelligence to communicate better, resolve conflicts, and manage relationships.
• Apply emotional intelligence to improve decision-making and leadership abilities.
• Foster a positive and emotionally supportive work environment.

Course Content

• Introduction to Emotional Intelligence
• The 5 Components of Emotional Intelligence
• Enhancing Self-Awareness
• Managing and Regulating Emotions
• Empathy and Social Awareness
• Building Better Relationships with Emotional Intelligence
• Applying Emotional Intelligence in Leadership

Training Methodology

The course is designed to be interactive and engaging, using a mix of presentations, group discussions, self-reflection activities, role-playing exercises, and case studies. Participants will practice emotional intelligence techniques in real-world scenarios and receive actionable feedback to improve their emotional intelligence skills.

Training Materials

• Participant handbook with course content and self-reflection exercises
• Emotional intelligence self-assessment tools

Certification

Participants will receive a certificate of completion upon successfully participating in the programme.