“At the end of the 20 minutes I felt exhilarated and a touch relieved to have made a presentation I can be proud of. This is the first time I have been able to do so without spending the previous night and waking hours worrying and fretting and imagining the worst” – the words of … Read more
Handling difficult customers
Do you have to handle difficult behaviour from customers? How does that align with what Mahatma Ghandi said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is… Read more
7 Ways to Win Cooperation & Influence
Daily we negotiate our way through life, with family, friends and work colleagues. Our needs and wants are rarely identical to those we live and work with. Below we look at 7 ways, that don’t cost money, to gain cooperation and influence. If you ‘take on’ assertive behaviour for real, instead of as a set… Read more
The Danger Of Mixed Messages!
The Danger of Mixed Messages! Have you ever said anything to somebody that was misinterpreted or misunderstood? For example has something like this ever happened to you? Joanna found her husband’s habit of interrupting her and finishing off her sentences increasingly annoying. Today she resolved she was going to talk to him about it. Joanna… Read more
7 Ways To a Successful Life
1. Have a clear sense of purpose of who you are and how you want to be in your life. Write a personal vision statement as the first step in bringing focus to your life. Whether you do this by writing it down or by representing your vision as a drawing/picture, it is important to… Read more
How To Be Assertive
How to be Assertive Probably the most often asked question we are asked as trainers and coach is, how can I be more assertive? Of course another question would be, How do you know you are not? Some people confuse being aggressive with assertion and even to some extent when we are submissively aggressive. So,… Read more
WHO TRUSTS YOU? (2)Who Trusts You? (2)
WHO TRUSTS YOU? In the previous blog on TRUST we looked at the cost to business of lack of trust and drilled trust down to a more personal and individual level. In Stephen R Covey’s book, The Speed of Trust he uses a simple model to show the relationship between trust, cost and the speed… Read more
Who Trusts You?
What value do organizations place on trust with customers and employees? How much are they and you willing to pay for trust? Ever wonder who trusts you? Part 1 of this article introduces the concept that trust is not an airy fairy, nice to have bit of behaviour but a hard nosed concrete consequence that… Read more
Managing By Walking About
In the last article we saw how communication was vital and core to functioning as a manager/leader; the important of enlisting commitment through keeping yourself and your staff ‘in the picture’. MANAGING BY WALKING ABOUT A part of that process is by managing by walk about. Does this mean you are constantly away from your… Read more
Communication – that’s the name of the Game
To anyone new to a managerial or team leadership position how to deal with and get the best out of people can be seen as daunting. How do I make the transfer from being one of the team on Friday to leading and managing them on the Monday? What do I do? What is really… Read more