Is this happening more and more frequently?
The incidents where you accept what others tell you without challenging – is increasing
You have to get angry to get others attention
You have to follow-up all the time
You feel drained of energy
You’re becoming less trusting of others
You feel like you can’t achieve things and make things happen
You feel like you are ‘the problem’ when you complain
What in the past have you allowed to happen – does any of this sound familiar?
You accept second best as being ok
You allow people to easily ignore you – in all kinds of situations
You put other people’s needs before yours
You allow people to fob you off
You tolerate being kept waiting
You become complicit with poor service and poor quality products
You avoid upsetting people and causing a fuss
What different mindset would be helpful for you to hold?
‘I can make things happen’
‘I can keep calm if there’s an awkward exchange’
‘I can let them see that I’m serious and committed to finding a solution’
‘I can challenge them if they make excuses and find out the real reasons’
‘I can stand my ground and not be overlooked’
‘I can be respectful in my dealings with others and get them to respect my needs’
‘I can be clear and tell people how I feel and what I want’
What permission do you need to give yourself to tackle these situations assertively?
I have the right to ask them to keep their promises
I have a right to persist
I have a right to get answers
I have the right to a be treated with respect
I have the right to be listened to
I have the right for my needs to be taken seriously
I have the right to be kept informed
What win:win outcomes are possible?
I receive good quality service: Others receive a good review from me
I waste less time: They save money, time & resources
I’m less fraught: Everyone around me benefits!
My job/task is completed satisfactorily: I’m able to recommend their products/services to others
I communicate in an honest way: Others have the opportunity to change/correct/improve
Team Skills run a number of Assertiveness training courses in and around Worthing, Brighton, Crawley and throughout West Sussex. Call Suzanne or Conrad on 07734 993260 or 07734993261
